Shipping policy
Shipping Policy
1. Processing Time
All orders will be processed within 1–3 business days after payment is confirmed.
During peak periods (such as Halloween and Christmas), processing time may be extended to 3–5 business days.
2. Shipping Time
We offer worldwide shipping, including to the United States, the United Kingdom, Mexico, and Brazil.
Estimated delivery times:
🇺🇸 United States
Standard Shipping: 7–12 business days
🇬🇧 United Kingdom
Standard Shipping: 7–14 business days
🇲🇽 Mexico
Standard Shipping: 10–18 business days
🇧🇷 Brazil
Standard Shipping: 12–22 business days
📌 Actual delivery times may vary due to delays caused by customs or local carriers.
3. Shipping Costs
Free shipping on orders of $50 or more
Orders under $50: Shipping costs will be calculated at checkout
4. Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can check the status of your order at any time using the provided tracking link.
5. Customs Information
International orders may be subject to customs fees or import taxes, depending on your country or region.
These fees are the responsibility of the customer.
We are not liable for delays caused by customs clearance.
6. Delayed or Lost Packages
If your order does not arrive within the estimated delivery time:
Please contact us at gncydn19@outlook.com.
We will assist you in tracking your package.
If the carrier confirms the package is lost:
We will provide a replacement or a refund.
7. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for the following:
Incorrect or incomplete addresses
Packages delivered to the wrong address due to customer error
8. Pre-order/Best-selling Items (Pre-order/Best-seller Notes)
During peak seasons or periods of high demand for best-selling items:
Some items may be shipped in batches
Processing times may be extended by an additional 2–5 days
If delays occur, we will notify customers in advance.
9. Contact Us (Customer Service)
If you have any questions regarding shipping:
📩 gncydn19@outlook.com
Response time: 24–48 hours