Politique d’expédition

Shipping Policy

1. Processing Time

All orders will be processed within 1–3 business days after payment is confirmed.

During peak periods (such as Halloween and Christmas), processing time may be extended to 3–5 business days.

2. Shipping Time

We offer worldwide shipping, including to the United States, the United Kingdom, Mexico, and Brazil.

Estimated delivery times:

🇺🇸 United States

Standard Shipping: 7–12 business days

🇬🇧 United Kingdom

Standard Shipping: 7–14 business days

🇲🇽 Mexico

Standard Shipping: 10–18 business days

🇧🇷 Brazil

Standard Shipping: 12–22 business days

📌 Actual delivery times may vary due to delays caused by customs or local carriers.

3. Shipping Costs

Free shipping on orders of $50 or more

Orders under $50: Shipping costs will be calculated at checkout

4. Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can check the status of your order at any time using the provided tracking link.

5. Customs Information

International orders may be subject to customs fees or import taxes, depending on your country or region.

These fees are the responsibility of the customer.

We are not liable for delays caused by customs clearance.

6. Delayed or Lost Packages

If your order does not arrive within the estimated delivery time:

Please contact us at gncydn19@outlook.com.

We will assist you in tracking your package.

If the carrier confirms the package is lost:

We will provide a replacement or a refund.

7. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for the following:

Incorrect or incomplete addresses

Packages delivered to the wrong address due to customer error

8. Pre-order/Best-selling Items (Pre-order/Best-seller Notes)

During peak seasons or periods of high demand for best-selling items:

Some items may be shipped in batches

Processing times may be extended by an additional 2–5 days

If delays occur, we will notify customers in advance.

9. Contact Us (Customer Service)

If you have any questions regarding shipping:

📩 gncydn19@outlook.com

Response time: 24–48 hours